SprosRadar
Find tenders
SprosRadar
Find tenders
UK Contracts Finder (OCDS Awards) · c32d97c7-a08a-4344-b530-b179f770cbc8-909014

Eckho IVR Renewal & Upgrade via RM6116

Status
Awarded
Estimated value
£208,681.54
Submission deadline
Jul 30, 2026, 11:00 AM UTC
Published
Nov 3, 2026
Buyer
Durham County Council
Country
United Kingdom
CPV code
32412100
Source
UK Contracts Finder (OCDS Awards)

Contract outcome & evergreen alternatives

This notice is no longer open for submissions. The original remains available for reference.

Awarded supplier / winnerRegistration / LEI numberCountryAwarded contract amountAward date
Maintel Europe Ltd
5th Floor Landmark House, 69 Leadenhall Street, London, EC3A 2BG, United Kingdom		GB-COH: 02665837United Kingdom£208,681.54Jul 30, 2026

Open tenders in this CPV category (CPV 32000000 · View CPV × country award matrix)

Open official notice

Checked:

The original notice takes precedence. Its status and conditions can change after collection.

Description

Durham County Council has a requirement for the renewal & upgrade of existing Eckho IVR platform used in Customer Services. As this is an existing solution, the best RtM was to engage with the incumbent provider via a framework agreement.

Public business contacts

Christine Lundy

christine.lundy@durham.gov.uk

03000260000

Checked:

Related notices